Refund and Returns Policy

Return and Refund Policy

At Jacket N Jeans, we strive to provide our customers with high-quality products and excellent customer service. Our Return and Refund Policy outlines the terms and conditions regarding returns, exchanges, and refunds for products purchased on our website. Please read this policy carefully before making a purchase.

  1. Returns and Exchanges:
  • We accept returns and exchanges within 30 days from the date of purchase.
  • To be eligible for a return or exchange, the item must be unused, unworn, and in its original condition with all tags and packaging intact.
  • Customers must contact our customer service team at customer-service@jacketnjeans.com to initiate the return or exchange process.
  • Once the return/exchange request is approved, customers will be provided with a return shipping label or instructions for returning the item.
  1. Refunds:
  • Refunds will be issued to the original payment method used for the purchase.
  • Once the returned item is received and inspected, we will notify the customer of the approval or rejection of the refund.
  • If approved, the refund will be processed within 3-5 business days, and a credit will automatically be applied to the customer’s original method of payment.
  • Shipping fees (if applicable) are non-refundable. Only the cost of the returned item will be refunded.
  1. Return Shipping:
  • Customers are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., wrong item shipped, defective product).
  • We recommend using a trackable shipping service and purchasing shipping insurance for returns, as we cannot guarantee that we will receive the returned item.
  1. Exchange Process:
  • If customers wish to exchange an item for a different size, color, or style, they must follow the same return process outlined above.
  • Once the returned item is received and inspected, we will process the exchange and ship out the requested replacement item.
  • If the requested item is out of stock, customers will be given the option to receive a refund or choose an alternative item of equal value.
  1. Non-Returnable Items:
  • Certain items are non-returnable and non-refundable, including but not limited to:
    • Items marked as final sale
    • Personalized or customized items
    • Items that have been used, washed, or altered in any way
  1. Damaged or Defective Items:
  • If customers receive a damaged or defective item, they must contact our customer service team within 48 hours of receiving the product.
  • We may require photo evidence of the damage or defect to process a return or exchange.
  • Depending on the circumstances, we will provide a replacement, exchange, or refund for the damaged or defective item.
  1. Contact Information:
  • For assistance with a return, exchange, or refund, please contact our customer service team via email at customer-service@jacketnjeans.com
  1. Policy Updates:
  • We reserve the right to update or modify this Return and Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
  • Customers are encouraged to review this policy periodically for any updates or changes.

By making a purchase on JacketnJeans.com, customers agree to abide by the terms and conditions outlined in this Return and Refund Policy.